FAQ's
If you have any questions relating to the TSB My Rewards site which cannot be answered below, please complete the contact us form found here.
What is the TSB My Rewards site?
TSB My Rewards is a place where you can access offers and discounts that have been hand-picked by our specialist team for TSB customers.
Do I need to register to receive the rewards?
No, TSB My Rewards is available to Personal Current Account customers, Loans customers and Savings customers only or a mixture of all as long as you have created an Internet Banking login.
Can I redeem an offer on behalf of friends and family?
You can redeem an offer to purchase a gift for friends and family. These offers are for TSB customers only and can’t be shared with anyone else.
How long are the offers valid for?
Each offer has a different expiry date and that can be found within the specific offer information. Please read the terms and conditions for each offer as well.
Who should I contact with any other questions about the offers?
If you have any questions relating to the TSB My Rewards site please complete the ‘contact us’ form found here.
Who should I contact with any questions about my TSB accounts or product information?
If you have any queries about your account or TSB products you will need to contact TSB directly. To get you to the correct place please visit the TSB chat function here (Link opens in a new tab) who will be able to direct you to the correct team.